Your taxi always within reach. A simple, accessible, and regulated service.
You will always pay the fair price, with no surge pricing or hidden costs. The peace of mind of knowing the taxi has an official and transparent fare.
Choose the taxi that best suits your needs.
Check the real-time location of your assigned vehicle. Transparent and simple.
You can request one through our dispatch center at +34 828 111 999, via WhatsApp, from our website, or using the official mobile app.
Choose whichever option is most convenient for you.
Yes, the service runs 24/7, 365 days a year. Taxis are usually available.
However, during peak demand, wait times may be a bit longer, though we will always handle your request as quickly as possible.
Fares are regulated by the City Council and the Government of the Canary Islands and depend on the type of trip (urban or interurban), the time of day (day or night), and any surcharges (airport, luggage, public holidays, etc.).
You can check the details in our fares section or use the online calculator.
Yes, most taxis accept payment by bank card, mobile (contactless), or cash. If you need to be sure, you can mention it when requesting the service.
You can use our fare calculator on the website or app to see an approximate price before your journey.
Yes, we have accessible vehicles (Eurotaxis) equipped for passengers with reduced mobility. We currently have 13 accessible vehicles, which is over 10% of the fleet—well above the average recommended by European guidelines.
We recommend requesting this type of vehicle in advance to ensure it’s available when you need it.
Yes, you can book a taxi in advance through our official app or by phone. Just provide the date, time, and pickup point.
Please note that, depending on the time and fleet availability, certain vehicle types (for example, accessible vehicles or those with more than 4 seats) may not be available at night or depending on the duty roster.
In any case, we will always try to assign the most suitable vehicle and handle your request as soon as possible.
Yes, we have taxis with different capacities. Just indicate the number of passengers and bags when you make your request, and we’ll send the most suitable vehicle.
If you forgot an item in the taxi, please contact our dispatch center with the date, approximate time, and the route you took.
If the service was requested via WhatsApp, the app, or the call center, it will be easier to locate the vehicle, since we keep a record of the license number and the assigned driver.
If you took the taxi directly from a stand, we recommend always noting the visible license number in the vehicle so it can be identified quickly.
We will do everything we can to help you recover it.
At the end of your trip, if you requested the service through the app or WhatsApp, you can rate the service and leave a comment directly in the app or chat.
You can also submit your complaint or suggestion via the form on our official website puertotaxi.com, where it will be received and processed for review and response.
Additionally, if you prefer, you can file a formal complaint through the registry at the Puerto del Rosario Town Hall, which is the competent authority for municipal public transport.
Yes, we have a public office where you can make inquiries, submit complaints or claims, or resolve any questions related to the service.
📍 Address: Calle Virgen de la Peña, 2, 35600 Puerto del Rosario, Las Palmas, Spain
🕗 Opening hours: Monday to Friday, 08:00 to 15:00.
We’ll be happy to assist you with anything you need.
Here are the different ways to book your taxi — choose the one that’s most convenient for you 👇!
We’re ready to take you to your destination!
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